We are committed to ensuring your satisfaction with every purchase. If you are not entirely pleased with your order, our return and exchange policies are designed to be straightforward and customer-friendly.
General Conditions
- Timeframe for Returns and Exchanges: You have 30 days from the date of receiving your order to initiate a return or exchange.
- Product Condition: Items must be returned in their original packaging and in the same condition as received. This includes all parts, accessories, and labels attached without alteration. Items should be unwashed, unstained, undamaged, and unused.
- Non-Eligible Products: Please note that certain items may not be eligible for return or exchange, such as sale items, intimate apparel, or customized products.
Return Process
- Initiating a Return: To start a return, please complete the return form available on our website.
- Shipping Instructions: After submitting the return form, you will receive the return shipping address. Please ensure the items are securely packaged. We recommend using a traceable carrier for the return shipment.
- Return Shipping Costs: Customers are responsible for the shipping costs associated with returning items.
Exchange Process
- Exchange Policy: At this time, we do not offer direct exchanges. However, you can return an item for store credit or a refund, which you can then use to place a new order for the desired item.
Refunds
- Refund Process: Once we receive and inspect your returned item(s), we will notify you via email regarding the approval or rejection of your refund request. If approved, the refund will be processed to your original method of payment within 15 business days.
- Refund Methods: Refunds will be issued either as store credit (valid for 6 months) or directly to the original payment method. If the original payment method is unavailable, we may issue the refund to a PayPal account or other agreed-upon method.
Defective or Incorrect Items
- Notification: If you receive a defective or incorrect item, please contact our customer care team within 30 days of receiving your order.
- Resolution: After receiving and inspecting the item, we will notify you of the approval or rejection of your claim. If approved, you may choose between a refund or store credit, subject to inventory availability.
Contact Information
For any questions or to initiate a return or exchange, please contact our customer care team at [email protected] or via WhatsApp at +1 (754) 252-5733
By adhering to these policies, we aim to provide a transparent and efficient process for returns and exchanges, ensuring a positive experience with our brand.
